System Maintenance: Starting tonight, Friday, 12/3/2021 at 8 PM thru Sunday, 12/5/2021 at 5 AM, our EZ Pay payment processing will not be available; however you may make a payment online through Manage My Account. Alert Preferences and SMS text Outage reporting will also not be available during this time. You may report an outage online or by calling (210) 353-4357. Your visibility to bills in Manage My Account may not be available during this maintenance.

Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. Starting on Wednesday 11/17, Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

COVID-19 Updates

 
 

Video Updates

COVID-19 Update

Other Helpful Sites and Information:

 

PRODUCT SUPPLY UPDATE:

CPS Energy received notice that a few of our product suppliers are experiencing production/delivery delays due to the global public health response to the emergence of COVID-19, a virus that currently has significant international attention. While we do not expect these delays to affect our customers, CPS Energy has identified alternate suppliers for this equipment, if needed. Additionally, we work with suppliers from around the world, and we are taking steps to identify possible delays to find solutions to ensure we continue to provide the reliable services our customers expect. As the situation continues to evolve, we will provide relevant updates as needed. 

 

HELPFUL LINKS

 

UTILITY ASSISTANCE PROGRAMS:

 

VIDEOS AND WEBINARS:

 

BUSINESS AND CHAMBER RESOURCES:

 

OTHER HELPFUL RESOURCES: