We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

COVID-19 Updates
 
 
Video Updates
COVID-19 Update

Other Helpful Sites and Information:

 

PRODUCT SUPPLY UPDATE:

CPS Energy received notice that a few of our product suppliers are experiencing production/delivery delays due to the global public health response to the emergence of COVID-19, a virus that currently has significant international attention. While we do not expect these delays to affect our customers, CPS Energy has identified alternate suppliers for this equipment, if needed. Additionally, we work with suppliers from around the world, and we are taking steps to identify possible delays to find solutions to ensure we continue to provide the reliable services our customers expect. As the situation continues to evolve, we will provide relevant updates as needed. 

 

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