We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

Solicitation Documents

 
High Volume Call Answering Service

Collective 7000159077

Description: CPS Energy is seeking a Company to provide hosted emergency call process mirroring CPS Energy Interactive Voice Response Service and ability to immediately securely transfer customers and/or data back to CPS Energy for a five (5) year term.

Solicitation Detail:

Company will provide a speech enabled/touch tone automated high-volume answering service to be enabled during extreme weather conditions or emergency situations for handling a high volume of electric emergency and outage calls.     

Solicitation Documents:

Companies wishing to provide a Response for this Solicitation must download the Collective Document for this Solicitation no later than May 28, 2020 from the website. There is a link for the Collective Document located on the left side of this page, under the “Solicitation Documents.” To successfully download the documents, it is recommended that Google Chrome 33+, Mozilla Firefox 38.01.1, or Internet Explorer 9 or greater be used.

Pre-Solicitation Meeting:

A Non-Mandatory Pre-Solicitation Meeting will be held on May 7, 2020 at 2:00 P.M. (Central) via Webex. This meeting is not mandatory, however, it is highly recommended that the interested Companies Attend. Webex information will be provided upon submitting the Acknowledgment of receipt located in page 1 of the Collective.

 Response Due Date:

Responses are due no later than May 28, 2020 at 3:00 P.M. (Central). CPS Energy reserves the right to reject late Submittals. The Collective Document contains all pertinent information regarding Responses.

Contact Name: Marco A. Gomez

Contact Email: mgomezquint@cpsenergy.com