Service Disconnections for non-payment resumes in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Customer Assistance & Payment Options

 
 

We Work With You

Information on Federal Funds

WE WORK WITH YOU!

Now more than ever, safety & reliability are our highest priorities. 

We do more than work for you. We work with you!

We continue to monitor the latest COVID-19 health concerns and are taking steps to help keep everyone safe and ensure the continuous delivery of energy to you.

 

SERVICE DISCONNECTIONS FOR NON-PAYMENT RESUMES IN SEPTEMBER AS WE MOVE TOWARD NORMAL BUSINESS OPERATIONS

Although we are starting normal operations, we will continue to help any customer in need. Our People First philosophy led us to suspend service disconnections when our community needed it the most. That same philosophy continues as we commit to helping customers facing financial hardship.

Customers are eligible for disconnection anytime between 42 to 64 days after their bill is issued. See the phased in approach of resuming disconnects for nonpayment of past due bills below.

TIMELINE:

  • September 2021
    • Large commercial customers
  • October 2021
    • Small and medium business customers
    • Residential customers who are:
      • past due,
      • are not on any assistance programs,
      • have not made any payment, and
      • haven’t answered our calls to provide assistance 
  • December 2021
    • No disconnections during the holidays, per normal business operations
  • January 2022
    • Residential customers enrolled in assistance programs; also, reinstatement of late fees for all customers will begin. Until January, late fees will continue to be waived for customers who set up payment plans.   

If you experience financial hardship and need payment assistance, we urge you to call us at (210) 353-2222 to set up a payment plan. Our energy experts can talk you through our payment plan options and assist you with a strategy to catch up on missed payments and bring your account current if you are behind. We can also help you determine if you qualify for Assistance Programs that are available to supplement utility bill payments for qualified participants.

For more information on resuming normal operations please visit our Newsroom. If you haven't done so already, sign up for Manage My Account (MMA).

Remember we will NEVER call you and demand payment or threaten disconnection – but scammers will. So don’t be fooled by them.  Learn more about Scammers.

 

NEED HELP PAYING YOUR UTILITY AND OTHER BILLS?

 

PAYMENT PLANS

Please call us at (210) 353-2222 to set up a payment plan. 

  • Standard Payments - Customers can request a late fee waiver when making a payment.
  • Installment Plan - Customers can request that the full amount due be broken into installments and added to future bills, in addition to the then-current amount due. 
  • Extension - Customers can request to pay their past due balance at a later date.
  • Budget Payment Plan - Customers are billed a fixed amount monthly, which is based on their previous year's energy charges. This makes it easy to budget energy dollars for the year.
  • Modified Budget Payment Plan - Customers with a Budget Payment Plan can request that a past due amount be broken into installments and added to the monthly Budget Payment Plan payment.
  • Ways to Pay - All the different ways to pay your CPS Energy bill.
 

ASSISTANCE PROGRAMS

CPS Energy has a variety of money-saving and general assistance programs designed to help qualifying customers. Some of CPS Energy’s assistance programs include:

 

ADDITIONAL UTILITY ASSISTANCE PROGRAMS