We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Services for My Business

 

To help you maximize your energy investment, we offer information to help you choose the options and services that are best for your business, organization or school. We are here to help you and your company with any service request you may have, such as obtaining a meter can, requesting an all-night security light, or other energy related needs.

Use one of the forms below to get started. Just fill out the appropriate sections and submit it.

Starting, Stopping, or Changing Commercial Services

Other Commercial Services

If you have any billing questions or issues, please complete the Customer Services Form and submit it. For other questions, please feel free to call our customer service representatives at (210) 353-3333 or send us a question by email at feedback@cpsenergy.com.

For emergency gas issues, please call:  (210) 353-4357.

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