We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

 

Moving

 
Moving1
 

Our First Connections program makes it easy to move your business. By contacting us ahead of time, we will help you with connecting almost any service you need –– at no charge –– including:

  • Natural gas
  • Phone
  • Cable or satellite television
  • Internet service
  • Security systems

We’ll even change your mailing address with providers of your services. So keep moving simple. Call First Connections at (210) 353-2222.

Use Manage My Account to help you start, stop or transfer service. Not a Manage My Account user? Start now!