We work hard every day to make sure power is available 24 hours a day, 7 days a week, 365 days a year. Thunderstorms, vehicle accidents and damaged trees tend to be the most common causes of outages in our service area. But there are a number of reasons your power may be interrupted.
Thanks to our dedicated crews, the average time for service restoration for our customers is about an hour. Our service reliability ranks in the top 10 percent of utilities across the country.
The combination of rain, lightning and wind can cause multiple challenges to reliable power. Heavy rain may result in flooding, which can damage above-ground electrical equipment. Strong winds may cause power lines to contact tree limbs or other power lines. Lightning can strike transformers, utility poles, high lines or other equipment. All may result in a power outage.
CPS Energy Alerts - The next time your power goes out, expect an email, phone call or text from CPS Energy letting you know when your power is expected to be restored.