Reliability is one of our highest priorities. But power outages do happen, for a number of reasons − rain, wind, lightning and broken tree limbs. Also, vehicle accidents and wildlife are frequent causes of outages.
If your power does go out, you can expect an Energy Alert -- a call or email from us, letting you know when we expect to restore your service. However, to ensure you receive an alert message, we need to have up-to-date contact information for you. You can update your phone number and email address through Manage My Account.
Call (210) 353-HELP (353-4357), or toll-free (800) 870-1006 from rural areas. When prompted, provide your account number or service address and a phone number.
Other emergency numbers and websites: (these will open in a new window/tab)
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?