SYSTEM MAINTENANCE: To improve your customer experience, we are performing maintenance to our systems. Manage My Account, our automated phone system and all payment systems will be unavailable starting Friday, December 13 at 8 p.m. until Sunday, December 15 at 7 a.m. Thank you for your understanding.

Please keep in mind CPS Energy will never call and threaten to disconnect or suspend service if immediate payment is not received.

My Home - Request a Service

 

Need to request a streetlight or have a streetlight repaired? Are trees in your neighborhood too close to larger power lines? Do you want to install security lights?

Use one of the forms below to get started. Just fill out the appropriate sections and submit it.

Residential Service Request Forms

 

If you have any questions or issues with your bill, please complete the Residential Billing Issues Form and submit it.  For any other question, please feel free to call one of our customer service representatives at (210) 353-2222 or send us a question by email at feedback@cpsenergy.com.

For emergency gas issues, please call:  (210) 353-4357.

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