SYSTEM MAINTENANCE:  In order to improve our customer experience, we will be performing scheduled maintenance starting today at 8:00pm until Sunday at 4:00am. During this time, our automated phone system, web portals, Manage My Account, self-serve reconnects, payment systems, and online forms will be unavailable. Thank you for understanding.

Customer Service Centers


We try to make it as convenient as possible to pay your energy bill. Pay online, by phone, by mail, or in person at any one of our four customer service centers.

Our customer service centers are open Monday through Friday, 7:45a.m. to 5:30p.m. (see locations and click on an address for a map).

Each CPS Energy Customer Service Center has a night deposit box for round-the-clock payments.

PLEASE NOTE: Our customer service centers are not taking credit card payments at this time.

Not near one of these locations? Other payment locations include:

  • H-E-B
  • Woodforest National Bank
  • Exxon
  • Money Box/Speedy Cash
  • Other retail stores

A third party vendor fee of one dollar ($1.00) will be charged to CPS Energy customers who pay their bills at non-CPS Energy locations.