We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Customer Service Centers

Locations

Eastside
4525 Rigsby Avenue, Ste. 112  

Northside (This location will close in December 2020)
7000 San Pedro Avenue, near Oblate  

Southside
660 S.W. Military Drive at Shopper's City Mall

Westside
803 Castroville Road, Suite 406 at Las Palmas Center

 

NEW SERVICE CENTER COMING SOON!  
OPENING 12/7/2020 

Park North Shopping Center
754 NW Loop 410, Suite 102 78216

 

 

 

 
 

Until Further Notice:  CPS Energy walk-in center hours will be temporarily modified to 10:30 a.m. – 5:00 p.m., Monday – Friday.

We try to make it as convenient as possible to pay your energy bill.  Pay online, by phone, or by mail.

Each CPS Energy Customer Service Center has a night deposit box for round-the-clock payments

Please Note: Our customer service centers are not taking credit card payments at this time.

Not near one of these locations? Other payment locations include:

  • H-E-B
  • Woodforest National Bank
  • Money Box/Speedy Cash
  • Other retail stores

A third-party vendor fee of one dollar ($1.00) will be charged to CPS Energy customers who pay their bills at non-CPS Energy locations.