We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

AutoPay (Automatic Monthly Payments)

Don't worry about due dates or late fees

We’ve made improvements to AutoPay. No more filling out an application or mailing a voided check. Now you can conveniently sign up online through Manage My Account.  

By enrolling in AutoPay, your monthly utility bill is automatically deducted from your bank account on approximately the same day each month. You will still be able to review your billing statement online before payment is withdrawn from your account. The only difference is you won’t have to worry about due dates or late fees. Still prefer to receive a paper bill? That option is always available.

Give it a try! Sign up for Manage My Account, enroll in AutoPay and simplify life!