We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Ways to Pay My CPS Energy Bill

 
Ways to Pay My CPS Energy Bill
 

PAY ONLINE:

  • Sign up for Manage My Account to pay online and take advantage of other services, including My Energy Portal to help you manage your energy use.
  • Make a one-time payment by check or credit card through Manage My Account. 
    • Take advantage of our free one-time ACH payment by selecting Pay My Bill – Pay by Check (Free Service). 
    • Select Pay My Bill - Pay By Credit Card to make a one-time credit card payment. There is a $2.35 convenience fee assessed by our payment processor when paying online by credit card. 
  • Make a One-Time Payment Online by ACH, debit card, or credit card with no Manage My Account required. There is a $2.35 convenience fee assessed by our payment processor when paying online by credit card. 

AUTO PAY: Have your monthly bill balance due automatically (Automatic Payments) withdrawn from your bank. No convenience fee applies. 

PAY IN PERSON:  Stop by one of our Customer Service Centers to make a payment or request assistance with your bill.

OTHER PAYMENT LOCATIONS:  Make payments at H-E-B, Woodforest National Bank, Money Box/Speedy Cash or other retail stores. There is a fee of one dollar ($1.00) paid to the third-party vendor.   More information on payment locations.

PAY BY PHONE:  Use an electronic check, debit or credit card and pay your bill over the phone. There is a $2.35 convenience fee assessed by the payment processor when paying by phone. These are the ONLY telephone numbers authorized for payment by phone.

  • Residential Customers:  Call (877) 257-1172
  • Commercial Customers:  Call (855) 290-7615

PAY BY MAIL:  Mail your bill by using the pre-addressed return envelope included with your bill (if you receive your bill in the mail). Mailing address for bill payments:

CPS Energy
P.O. Box 2678
San Antonio, TX 78289

BUDGET PAYMENT PLAN:  Pay the same amount every month, based on your previous year's energy charges. Learn about our Budget Payment Plan.  Sign up for Budget Payment Plan through Manage My Account.

GIFT CERTIFICATES:  Redeem a gift certificate to pay your energy bill or buy one for a friend. Available only at our Customer Service Centers.

QUESTIONS:  If you have any questions or issues with your energy bill, please complete the Residential Billing Issues Form or Commercial Billing Issues Form and submit it.

For any other question, feel free to call:

  • Residential Customer Service at (210) 353-2222
  • Commercial Customer Service at (210) 353-3333         
  • Or send us a question by email at feedback@cpsenergy.com.
  • Other questions? Schedule a day and time for us to call when it is convenient for you.

 

FOR YOUR SAFETY:  All electrical devices must be turned off or unplugged prior to reconnection of service.

PLEASE NOTE: At this time, our customer service centers are not taking credit card payments.