We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Manage My Account (MMA)

MMA is available for Residential and Business Customers

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MMASmall Business

We make it easy and convenient to manage your CPS Energy account no matter where you go, as long as you have an Internet connection.

Login:  Click the Manage My Account button on the top of any page.  

What can you do in Manage My Account?

  • Access My Energy Portal
  • View and Print Current Bill
  • View Current Balance Due
  • Pay By Check (free)
  • Pay By Credit Card (through our payment processor - $2.35 fee - Read More in the FAQs)
  • Set up a Payment Plan if you are unable to pay the full balance due
  • Reconnect service automatically when you pay your past due balance
  • Start / Stop / Transfer Service
  • Sign up for AutoPay or a Budget Payment Plan
  • View and print past bills
  • View Your Energy Usage
  • Update Mailing Address
  • Update Phone Number
  • Authorize Contacts
  • Set Up Alert Preferences
  • Manage Your Profile

See our Online Account Agreement.