We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

Claims

How to submit a claim with CPS Energy

CPS Energy's Claims Department is responsible for investigating and resolving property damage and personal injury claims.

Note: If your claim is in reference to Casa Verde weatherization, Home Manager, Honeywell Smart Thermostat or a billing issue, click the appropriate link for assistance with these programs.

Claims must be submitted within 90 days of the incident. Any claims submitted more than 90 days after the incident will result in a denial.


To submit a claim:

Complete and submit the electronic form or mail and print a form to the address provided on this page. Submit copies of all related receipts, photographs and a diagram, if applicable.

Upon receipt of the claim:

A licensed insurance adjuster will be assigned to your claim. You will be contacted within 5 business days. An investigation will be completed in order to determine whether CPS Energy is responsible for the loss. Once a determination is made, an adjuster will notify you by phone or letter.

As we adjust to conditions related to COVID-19, please note that CPS Energy Claim’s Department is working as diligently as possible to minimize any inconvenience to our customers caused by this developing situation. However, you might experience some inconvenience and delays in our processing of claims during this period, and we ask for your understanding in this regard.  Thank you for your patience.

Submit claims by mail to:
CPS Energy Claims Dept.
Mail Drop:  110902
P.O. Box 1771
San Antonio, Texas 78296

For directions on how to file a claim or to request a claim form be mailed to you, call (210) 353-4488.