Scheduled maintenance planned starting 7:00pm Friday, December 14 through 7:00am Sunday, December 16.  During this time, our automated phone system, Manage My Account, online forms, and all CPS Energy web portals will not be available. We will not be able to take payments in any form during this time. Thank you for your patience.

Contact Us

 
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Contact Us by Email: feedback@cpsenergy.com.

Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests. 

Contact Us Through the Web:

Contact Us by Phone:

  • Need your service to be reconnected?
  • Service problems or electric/gas emergencies?   Call (210) 353-HELP (4357)
  • Billing or service issues? Call (210) 353-2222, Monday-Friday, 7:00 a.m.- 7:00 p.m. and Saturday, 8:00 a.m.-1:00 p.m. Call toll free, 1-800-773-3077
    Please be advised, as of March 8, 2018, our menu options have changed.
  • Commercial service issues? Call (210) 353-3333, Monday – Friday 7:30 a.m.-5:30 p.m.
    Please be advised, as of March 8, 2018, our menu options have changed.
  • Schedule a Callback
  • Hearing-impaired customers?  (210) 353-2224
  • Human Resources and employment verification? Call (210) 353-4636
  • Looking for a specific CPS Energy employee? Call (210) 353-2000

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Reporting Utility Service Theft:

If you suspect someone of stealing uility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Other:

Bankruptcy-Related Issues?

CPS Energy - Bankruptcy Section
145 Navarro
Mail Drop 110910
San Antonio, TX   78205

Visit One of Our Customer Service Centers - open weekdays from 7:45 a.m. to 5:30 p.m.:
PLEASE NOTE: Our customer service centers are not taking credit card payments at this time.