We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

For the safety of our customers and employees, face coverings are highly suggested, but not required.  Please let us know if you need assistance.  Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.  

Contact Us

 
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Contact Us by Email: feedback@cpsenergy.com.

Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests. 

Contact Us Through the Web:

Contact Us by Phone:

CPS Energy walk-in center hours will be temporarily modified to 10:30 a.m. – 5 p.m., Monday – Friday until further notice.

  • Need your service to be reconnected?
  • Service problems or electric/gas emergencies?   Call (210) 353-HELP (4357)
  • Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077
    Commercial service issues? Call (210) 353-3333
  • Schedule a Callback
  • Hearing-impaired customers?  (210) 353-2224
  • Human Resources and employment verification? Call (210) 353-4636
  • Looking for a specific CPS Energy employee? Call (210) 353-2000

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Other:

Bankruptcy-Related Issues?

CPS Energy - Bankruptcy Section
145 Navarro
Mail Drop 110910
San Antonio, TX   78205

Visit One of Our Customer Service Centers.

CPS Energy walk-in center hours will be temporarily modified to 10:30 a.m. – 5 p.m., Monday  Friday until further notice.

PLEASE NOTE: Our customer service centers are not taking credit card payments at this time.