ALERT - CPS Energy crews will work through the evening to restore gas services to the Trinity Oaks Subdivision.  Once service is restored, we will go door to door to safely relight gas appliances and gas pilot lights. Please exercise caution and follow our gas safety tips.  Report gas emergencies immediately to 210-353-4357 (HELP).

Banner-Group 4387

Contact CPS Energy Customer Engineering at 210-353-4050 Monday - Friday 7:30am - 4pm or ce@cpsenergy.com if you need assistance with any of the steps below.

 
1 of 15

Understand your location within CPS Energy Service Boundaries.

Ensure you are within CPS Energy’s Electric Service Boundary Map and/or Gas Service Boundary Map. If you service is within the Downtown Network Service Boundary, please note your project is subject to CPS Energy’s Electric Service Standards Section 1100 – Service from Downtown Network System.

2 of 15

Request a free Utility Preliminary Plan Review.

Complete a Utility Preliminary Plan Review (UPPR) Request and submit your site plan, conceptual elevations, photographs, survey, and estimated electric and gas loads. The Utility Preliminary Plan Review provides you with the opportunity to meet with CPS Energy staff to discuss your project, similar to the preliminary development plan review meetings offered by the City of San Antonio, but focusing on the provision of electric and gas service. This meeting will assist the you by identifying items that need to be addressed or modified prior to submitting a complete work request application to CPS Energy.

CPS Energy will help you understand CPS Energy Service Standards, environmental requirements, and important permit and inspections information for your project.

CPS Energy will also describe your construction options: Developer Install or CPS Energy Turnkey and CPS Energy will discuss working with other utilities, like San Antonio Water & Sewer.

3 of 15

Register on the CPS Energy Construction & Renovation Web Portal.

Register to request temporary service and track your project steps all the way through to permanent service. Once submitted, we will typically process your registration within 24-48 hours. To authorize a contractor to register, complete a Web Authorization Form.

To register, you will need:

  • Business/Customer Name
  • Email Address
  • Phone Number
  • Construction Mailing Address
  • Existing or new CPS Billing Account
  • CPS Account Billing Address

If opening a new CPS Billing Account, provide one of the following:

  • Federal Tax ID or
  • Employer Identification Number (EIN) or
  • Social Security Number (SSN) or
  • Individual Taxpayer Identification Number (ITIN)
Register on Web Portal
4 of 15

Complete a Commercial Building Application.

Apply on the Construction & Renovation Web Portal.

  • Select the plus symbol at the top of the screen, then “Commercial Building.” (Permanent Service is new project separate from Temporary Service)
  • Search for your Permanent Address in our system (it will not have a T#)
  • If you don’t see your Permanent Address, request that CPS create one 
  • Select Permanent Service then select the services to add. If you require Gas and it is not shown, contact Customer Engineering at (210) 353-4050
  • Select your Billing Account or Request a New Account
  • Enter your Project Details.
  • Once submitted, you will see your Project Number for reference.

REQUIRED ATTACHMENTS

Attach the required documents to your project by selecting the Project from Home, then Attachments.

  • Customer Environmental Requirements Checklist
  • Load Sheet - Signed & Sealed if design drawings are not yet at 100%
  • Electric/Gas Utility Site Plan – Signed & Sealed (CAD or PDF)
  • Electric Meter Loop Drawing – Signed & Sealed if required by Electric Service Standards, Section 90.3.2 (PDF file)
  • Electric One-Line Diagram – Signed & Sealed (PDF)
  • Gas Appliance/Plumbing Schedule – Signed & Sealed (PDF)
  • Gas One-Line Diagram – Signed & Sealed (PDF)
  • Trench/Electric Primary Duct Bank Acknowledgment Form (PDF)
  • Site Plan with Easements Identified (CAD or PDF) - Easements accommodate CPS Energy overhead or underground primary electric line extensions or gas main extensions. Residential Development easements are typically dedicated by plat. 
  • Motor Load Form (will be provided to customer if project includes motors of 100 hp or larger)
  • If applicable, provide Distributed Generation Form

Or download and email your application: 

IMPORTANT NOTES:

  1. Schools
    Texas state law requires all public, private, and charter schools to perform School Pipe Testing and provide appropriate documentation before CPS Energy can activate gas service. Also, the law requires that a leak test be completed every two years. Please go to School Pipe Testing for more information.

  2. Small and Large Commercial Customer Classification
    CPS Energy designates customers with a diversified electric load of less than 300 KVA as “Small Commercial” and will typically provide service with overhead transformers. Small Commercial customers are served by CPS Energy’s Commercial Services Section.

    CPS Energy classifies customers with a diversified electric load of 300 KVA or larger as “Large Commercial” and will provide service with a pad-mounted transformer. Large Commercial customers are served by CPS Energy’s Large Commercial Developments Section.

    Customers who do not qualify for a pad-mounted transformer may request to install a pad-mounted transformer if they agree to pay the difference in cost between an overhead and pad-mounted transformer. These customers will be served by the Large Commercial Developments Section.
5 of 15

Meet with CPS Energy at a Pre-Design Meeting.

Once CPS Energy Customer Engineering receives all required documents, the job is assigned to a Designer who will schedule a Pre-Design Meeting with you. Before the meeting, the Designer will gather preliminary information and comments from internal CPS Energy departments: Distribution Planning (Circuit Capacity Planning), Gas Engineering and Right-of-Way (Easements).

During the Pre-Design Meeting, your Designer will review your project with you and explain any steps required before CPS Energy’s Design Phase can begin. CPS Energy will also work with you to determine your construction trailer location, temporary service designs, permanent infrastructure routing, and required easements. CPS Energy will note any revisions required to your documents before submitting for metering review and infrastructure design.

6 of 15

CPS Energy’s Electric Services & Metering Standards reviews your metering infrastructure design

The Electric Services & Metering Standards (ESMS) department reviews meter diagrams and provides meter cans for installation. It is important to complete and provide your metering diagrams to ESMS so they can review and procure meter cans for your installation. This is especially important for Small Commercial customers due to quick turnaround. ESMS reviews and meter can provisioning happen in parallel with your CPS Energy’s Design phase.

Once your CPS Energy Design phase is complete, confirm with your Designer or Coordinator that your meter cans are available for pick up at: 511 S. Salado St San Antonio 78207 EXT. 4245.

7 of 15

CPS Energy designs your service infrastructure and sends you a design and invoice.

Once CPS Energy has received your revised documents, CPS Energy will assign a Coordinator to your project and begin the 40 day Design phase. In parallel with this Design Phase, CPS Energy highly recommends you apply for all of your required permits, which can have a long lead time. In addition, CPS Energy will apply for permits for CPS Energy work. At the end of the Design phase, CPS Energy will provide your final design and invoice.

Every project will have a unique design that may include Overhead Service, Underground Service, or both. If a customer is required to install Underground facilities, they will receive a design specific to their project with precise measurements from source of power (riser pole, manhole, etc.) to the meter location or transformer location(s). For Commercial projects, the customer will need to install all infrastructure according to CPS Energy’s design.

8 of 15

Apply for the necessary permit(s) in your city of municipality.

You will need to obtain all relevant permits and, where required, final electrical and/or gas inspection from your local city or municipality, such as The City of San Antonio. For more information about City of San Antonio permitting and inspections, go to City of San Antonio - Permit, Inspection and Review. CPS Energy has also worked with the City of San Antonio to create a Permits and Inspections Checklist for your assistance. If you are outsides San Antonio, contact your local municipality.

9 of 15

Pay your invoice for CPS Energy work.

CPS Energy encourages Developers to sign their contract and remit payment within 5 business days to avoid schedule delays. 

Pay Online

Or

Pay by mail:

CPS Energy
PO Box 2678
San Antonio, TX 78289-0001

Pay in-person by check at any of our Customer Service Centers

Pay electronically via Automated Clearing House (ACH)

10 of 15

Prepare Site for Inspection.

Property Staking

In an effort to reduce conflicts with other infrastructure or fixtures, CPS Energy requires your engineer to stake designated pole locations, transformers, streetlights, and easements per CPS Energy’s design prior to construction. CPS Energy will stake CPS Energy infrastructure in public right-of-ways.

CPS Energy Construction Standards

CPS Energy has adopted specific standards for the construction of electric or gas services within the CPS Energy Service Area:

Electric Service Standards

If installing Underground infrastructure based on a CPS energy design (underground primary duct banks, manholes, concrete slabs, or underground secondary duct banks), call the CPS Energy inspection line at 210-353-3373.

  • If underground secondary (overhead to underground) refer to CPS Energy’s provided sketch and section 600 of the Electrician Service Standards.
  • If underground primary, refer to CPS Energy provided sketch and section 1000 of the Electrician Service Standards.
  • If project is located within the downtown network boundaries, refer to CPS Energy provided sketch and section 1100 of the Electrician Service Standards.

Gas Service Standards

Permits & Inspections

Please note that all permits and inspections required by any Authority Having Jurisdiction (AHJ) will need to be completed and released to CPS Energy prior to the electric and/or gas meter being set. CPS Energy has worked with the City of San Antonio to create a Permits and Inspections Checklist that must be satisfied in order for City of San Antonio permits to be released to CPS Energy. If you are outsides San Antonio, contact your local municipality.

Site Ready Checklist

You are required to meet all of the following conditions prior to the commencement of CPS Energy construction:

  • Ensure all infrastructure is complete and complies with CPS Service Standards.
  • Conduits and power cables on the load side of the meter are ready to be installed.
  • Survey and complete required staking.
  • Your address should be clearly posted.
  • All trench paths should be within 6 inches of final grade.
  • Ensure CPS Energy’s Easement is cleared of debris and accessible to CPS Energy construction crews.
  • Trim trees to provide at lease 10 feet of radial clearance around facilities.

Final Notes

The overhead portion of the project will be released to construction after all payments have been received by CPS Energy. Meanwhile, you may begin construction of the underground infrastructure. You may extend the duct bank to within 10’ of the proposed riser pole location. After the riser pole has been installed and framed, we will provide the riser bracket so you can complete your duct bank installation. After this, you can schedule your final inspection.

11 of 15

CPS Energy and your city or municipality will perform their required inspections.

CPS Energy Inspections

Call 210-353-3373 for inspections according to the instructions on the sketch supplied by CPS Energy. Inspections are required before concrete is poured, for both the slab and the duct bank. The underground portion of the job will be released to construction after the final inspection has been approved. Our underground crews requires approximately 15 business days (weather permitting) to set the transformer, pull the primary cables and make up the transformer.

City or Municipality Inspections

In order for CPS Energy to turn on your service after our infrastructure and meter installation, we require your city or municipality’s successful electric and/or gas inspection(s). We recommend you acquire these inspections as soon as possible. CPS Energy will still install your infrastructure and meters, but in a locked position until we receive the appropriate inspections. In some locations, the CPS Energy Meter Installer will perform this inspection.

Schools

Texas state law requires all public, private, and charter schools to perform School Pipe Testing and provide appropriate documentation before CPS Energy can activate gas service. Also, the law requires that a leak test be completed every two years. Please go to School Pipe Testing for more information.

 

12 of 15

Sign your easements.

If necessary, submit easement documentation for the necessary utilities after they are constructed. The easement or field notes will need to be received, reviewed and signed by the property owner prior to your service being activated. This process can take up to 3 weeks.

13 of 15

CPS Energy installs your underground infrastructure.

CPS Energy will release the underground portion to construction. Our underground crews require approximately15 business days (weather permitting) to set the transformer, pull the primary cables and make up the transformer.

PLEASE NOTE: You must allow proper access to poles and all underground facilities.

14 of 15

CPS Energy reviews your meter loop installation, installs your meter, and activates service.

CPS Energy must receive your electric meter loop inspection from the City of San Antonio (or your municipality) to allow CPS Energy to schedule a service/meter crew. You are required to permanently stencil your address on your meter loop (refer to section 1800 of the Electrician Service Standards). Once CPS Energy receives your inspection, allow 5-10 business days for Electric Service & Meter Standards to activate your service.

15 of 15

CPS Energy sends your Temporary Service final bill and normal billing begins.

CPS Energy will send your final Temporary Service bill and normal billing will begin. If you have not already, enroll in Manage My Account.


Please give us Website Feedback to improve our site.  Share your experience with us at Customer Feedback Survey, or email us at cefeedback@cpsenergy.com.

Thank you!

All information, representations, links or other messages may be changed by CPS Energy at any time without prior notice or explanation to the user. In particular, CPS Energy is not obliged to remove any outdated information from its website or to expressly mark it as being outdated.