System Maintenance: Starting tonight, Friday, 12/3/2021 at 8 PM thru Sunday, 12/5/2021 at 5 AM, our EZ Pay payment processing will not be available; however you may make a payment online through Manage My Account. Alert Preferences and SMS text Outage reporting will also not be available during this time. You may report an outage online or by calling (210) 353-4357. Your visibility to bills in Manage My Account may not be available during this maintenance.

Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. Starting on Wednesday 11/17, Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Winter Preparedness

 
 

Rate Request: Proposal

Safety & Emergency Preparedness

Storm Updates & Resiliency Updates

Sign Up for Energy Alerts

Review Board Meeting Presentations & Agendas

Upcoming Events

Watch & Participate in Tele-Town Halls

Read More in our Newsroom

We believe in year-round Reliability! We want our community to know what we are doing to prepare as the weather gets colder.

We are working on three key areas of improvement: weatherization, infrastructure, and communications.

 
 

1. Weatherization

 
  • We have taken freeze protection actions, including additional heaters, temporary enclosures, and insulation.
  • We have completed enhanced insulation installation on lines and devices along with upgrades on selected systems.
  • We have investment of more than $20M to enhance weatherization upgrades since 2011, and we estimate we have spent $2-$3M this year, and we anticipated spending of up to $46M during the next two to three years.

2. Infrastructure

 
  • ERCOT’s has made improvements that complement our efforts in our service area.
    (LEARN MORE:  ERCOT)
  • We have reviewed and revised our list of uninterruptable circuits, including circuits that service key utility facilities.
    • If the San Antonio service area experiences another load shed event of the same size (as the 2021 winter storm), our goal is to turn customers’ power off for 15 minutes at a time.
    • 155 of our circuits are now considered interruptible, meaning we have more areas where power can be cut if outages are required. 
  • We have taken actions to improve the experience for all customers without jeopardizing critical facilities needed for emergency response.
  • We are working with closely with SAWS to evaluate existing circuit redundancy and strategies for onsite generation as a means of greater resiliency for the most critical facilities.

3. Communications

 
  • We have improved internal processes for communicating with customers, ensuring that important details are conveyed.
  • We have streamlined communication between CPS Energy and SAWS Operations Teams for greater responsiveness to the needs of both utilities.
  • We continue to have timely communications with City of San Antonio and Bexar County elected officials and stakeholders.

Next Steps

 

For Customers: Winter Tips & How to Track Electricity Demand

 

Winter Storm Tips:

  • Stay warm by dressing in layers of loose-fitting clothing instead of a single heavy layer.
  • Wear a hat, even indoors. Keeping your head warm helps keep your body warm.
  • Wear gloves or mittens to keep hands warm and wear a scarf to keep your neck warm.
  • Use towels to block drafts around doors and windows.
  • Use extreme care when using gasoline-powered generators. Do not operate a generator inside your home or other inhabited building. Only operate generators outdoors and be sure the exhaust is facing away from your home.
  • Do not use camping stoves or outdoor grills indoors, not even in your garage. These can cause carbon monoxide to build up in your home and can lead to carbon monoxide poisoning.
  • Conserve power on your mobile phone in case of emergency. Some battery-saving tips include:
    • Turn down the screen light
    • Turn off Bluetooth
    • Close all unused applications
    • If possible, use text to communicate instead of making a call
    • If you have multiple mobile phones in the household, keep one phone on for emergency updates and turn the others off to preserve battery life.
  • Unplug sensitive equipment during a power outage, including televisions, computers, and other electronics which helps protect against any voltage irregularities that may occur as power is restored.
  • If you have medication that requires refrigeration, please check with your pharmacist for instructions on storage during an extended power outage.
  • If you have a garage door opener, review the instructions for manually opening the garage door.
  • Be extra cautious when outdoors in snowy conditions. Downed power lines can be hidden by snow, trees, or other debris. Always assume a downed power line is live. If you see a downed power line, stay away and call us immediately at 210-353-4357 (HELP).

How to Track Electricity Demand:

  • View daily peak demand forecast, current load, and available generation at http://www.ercot.com.
  • Follow ERCOT on Twitter (@ERCOT_ISO) and Facebook (Electric Reliability Council of Texas).
  • Sign up for the ERCOT mobile app (available for download at the Apple App Store and Google Play).
  • Subscribe to the Emergency Alerts list on http://lists.ercot.com.