2017 | 2018 Annual Report

 

Security and Safety

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"We prioritize the importance of People First and Safety First for our employees, customers and the public."

POWER TO SECURE

You created your favorite password and it’s tied to something memorable. Then, you register for our free Manage My Account online services and it requires a more complex password. Why is that?

Complex passwords is just one of many ways we protect your information and our physical assets. In your 24/7 on-the-go world, we want you to have access to your account and our online services outside of normal working hours. And, what about that middle-of-the-night scoop of ice cream? We can’t have bad actors disrupting our around-the-clock service to you and ruining a sweet tooth craving. Our vigilant security monitoring and systems ensure you have power so the refrigerator stays cold all night.

POWER TO PREVENT

Audible gasps could be heard across the room when a Federal Bureau of Investigations (FBI) agent simulated a phishing attack through what looked like a legitimate email. About 100 of us watched during a lunch ‘n learn demonstration that literally took our breath away. The lesson? Don’t be quick to click!

“The bad guys are actually smart. They do their research and will try to get in through any one of you,” the agent warned. We take security seriously and even talk about it during lunch. Training from partners like the FBI keeps us on our toes to prevent attacks on your power supply.

POWER TO TRAIN

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Dave Sanchez has two goals: put people to work and to create safe workplaces. His non-profit partners with us to do the same. As the executive director of the Hispanic Contractors Association, Dave believes it’s critically important to get safety information to thousands of local contractors in both English and Spanish.

When Dave walks into a construction worksite at a school, the Alamodome or the airport with us and Univision for Loncheras, or free lunches, he knows anywhere from 50 to 300 workers will clock back in with life-saving safety training fresh on their minds. He also will have accomplished his mission of supporting small businesses through free training for their employees. The Loncheras are one way we engage construction crews on working safely around our overhead power lines and underground gas lines.

Then, there is the Occupational Safety and Health Administration (OSHA) 10 Training Dave does every summer. Our Arc & Spark demo is part of the electrical training. “It’s one thing to say don’t touch wires, it’s another to actually see live demonstrations of what happens when something makes contact with a line,” says Dave. “We do this training to make sure people are not injured or killed.”

We believe in the power of live and onsite training, too. Last year, we hosted hundreds of public safety and education events in an effort to save lives.

POWER TO WORK SAFELY

If you’re a Mark Wahlberg fan, then the movie “Deepwater Horizon” may be one of your streaming choices. Real-life survivor Mike Williams, played by Wahlberg, stressed the importance of everyone’s voice in safety, leaving a significant impact on all of us during our annual Safety Kickoff in February 2017.

Mike shared details of how a “catastrophic series of minor failures” led to the deaths of 11 of his co-workers and nearly claimed his life. Ensuring we all go home the way we came to work is our north star. Every year, we lower our recordable incident rate (RIR) to work harder at watching each other’s back.

From leadership to the front line, we take individual ownership of ZERO HARM through safety so all of us can return home to our families the way we arrived to work. We refresh this commitment each year with our safety kickoff.

 
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POWER TO BE THERE

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As you watch the dinner rolls turn a nice golden brown in the oven, you probably aren’t thinking about how the natural gas you’re using traveled to your home. It’s constantly on our mind. More than 347,000 of our neighbors use gas to heat their water and, no doubt, bake dozens of dinner rolls.

Natural gas is a wonderful source of energy but like any other, it needs to be handled safely. The product travels through about 5,500 miles of gas distribution mains and nearly 90 miles of transmission mains in four counties.

The American Public Gas Association (APGA) recognized us on two fronts for the safe operation of our gas delivery system. APGA honored us with its System Operational Achievement Recognition (SOAR) award for excellence in system integrity, system improvement, employee safety and workforce development; and, the Safety Management Excellence Award for implementing innovative safety practices and programs within our company. The Texas Public Gas Association also honored us in 2017 with its Municipal Safety Award.

POWER TO DRIVE

When you see our blue and orange logo on the door of the vehicle next to you on the road, be assured we’re doing everything possible to protect you, other drivers and ourselves through safe driving and good vehicle maintenance.

Fifty-five percent of our mechanics received their Automotive Service Excellence (ASE) certification, with two achieving master level certification. We manage more than 2,500 pieces of diverse equipment in our fleet.

 
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