System Maintenance: Starting tonight, Friday, 12/3/2021 at 8 PM thru Sunday, 12/5/2021 at 5 AM, our EZ Pay payment processing will not be available; however you may make a payment online through Manage My Account. Alert Preferences and SMS text Outage reporting will also not be available during this time. You may report an outage online or by calling (210) 353-4357. Your visibility to bills in Manage My Account may not be available during this maintenance.

Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. Starting on Wednesday 11/17, Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

CPS Energy Rate Advisory Committee (RAC)

Purpose of the Rate Advisory Committee:

"Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function in order to understand and provide thoughtful input and perspectives to CPS Energy Management and Board of Trustees on rate structure, rate design, proposed rate increases and generation planning issues.”

RAC Members:

The RAC is made up of 21 members comprised of 11 appointees by the CPS Energy Board of Trustees, including Mayoral appointees and 10 City Council appointees. Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function that allows utilities to recover their costs to provide service. This effort will help them understand and provide thoughtful input and perspectives regarding CPS Energy’s rate structure and rate design options.

Sign up for Public Comment:

Time is set aside during RAC meetings for Public Comment. Comments can be up to 2 minutes. To sign up to speak, please email before noon the day of the meeting. You will receive a confirmation email prior to the start of the meeting with instructions for joining Public Comment.

Watch RAC Meetings on Livestream:

RAC Meeting Livestream

RAC Meeting Information and Q&A:

RAC Agendas & Presentations

RAC Questions & Answers

RAC Contact Information:

Phone:        210-353-6788                     
Mail:            CPS Energy
                    Attn: RAC   CT 1501
                    500 McCullough
                    San Antonio, TX 78215


Next Meeting:

Thursday, December 9

3:00 PM - 6:00 PM


Rate Advisory Committee