System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Electric Vehicle - Charging Solutions



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EV - Charging Solutions

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Electric vehicles (EV) are convenient because you can charge at home and when you are out and about.  It takes about 20 seconds to perform your part of charging – 10 seconds to plug in, and 10 seconds to unplug your EV.  In between, you are free to do something else, like sleep, shop, or work. 

Charging at Home

The majority of EV drivers charge at home about 80% of the time. Charging your EV at home means you can leave with a “full tank” every morning.

Different levels of charging are achieved with different equipment and result in different charging speeds. If you'd like to learn about EV charging, read this informative charging guide from Electric Power Research Institute (EPRI). When setting up charging at your home, contact a licensed electrician to verify that your breaker is sufficient and to install the charging equipment you choose to use at home. 

When you charge is important too. EVs are important to reduce carbon emissions from transportation but EV charging changes how and when energy is consumed. Our community’s demand for energy is at its highest and usually peaks between the hours of 2:00 p.m. to 9:00 p.m. on weekdays. So, it’s better to charge your EV during off-peak times when the demand for energy is lower, especially as the number of people driving and charging EVs increases. 

CPS Energy is helping EV owners develop good charging habits by introducing two FlexEVSM Rewards programs to provide EV owners financial incentives for charging when the demand for energy is lower, outside of peak demand hours.  The FlexEV Smart Rewards and FlexEV Off-Peak Rewards programs are available for EV owners with qualifying chargers to choose from.  Choose one of the programs and enroll one time. 

FlexEV Smart Rewards

Sign up for FlexEV Smart Rewards and receive a $250 credit on your utility bill for allowing CPS Energy to make remote adjustments to your eligible level 2 WiFi charger*. Adjustments can occur between the hours of 2:00 p.m. and 9:00 p.m. Monday-Friday when the demand for energy is high. You’ll still have plenty of time for a full charge each night, and you’ll earn a $5 credit on your utility bill each month you remain enrolled in the program. 

*Not all EV Home Chargers qualify. To see the list of qualified WiFi EV Home Chargers, Click here.

FlexEV Off-Peak Rewards

Sign up for FlexEV Off-Peak Rewards and earn a $125 credit on your utility bill for agreeing to charge during off-peak hours. Plus, if you limit your charging to no more than twice monthly during peak hours, you’ll earn a $10 credit for the month. Peak hours for the program are Monday-Friday between 4:00 p.m. and 9:00 p.m.

*Not all EV Home Chargers qualify. To see the list of qualified WiFi EV Home Chargers, Click here.

Do you have questions about the two programs? Click here for Frequently Asked Questions.

Are you interested in saving money for charging at home when energy demand is low? Sign up for either FlexEV Rewards or FlexEV Off-Peak Rewards by selecting "Enroll Now". 


Charging Around Town

We have more than 59 local charging ports in our FlexEVSM Public Charging program’s ChargePoint® Network.  With our Flat Rate Pilot Program’s low annual fee of $96, you get unlimited access to our charging stations at any time of day or night.  If you don’t subscribe to the Flat Rate Pilot Program, you can still use the charging stations on a Pay As You Go basis.

Many EV drivers embrace the ABC – ALWAYS BE CHARGING approach and plug in whenever a charger is available.  Topping off your battery reduces the chance of range anxiety, the fear of running out of battery charge before you reach your destination.  If you are an ABC driver, or you would charge more than 3 times in an average month, then the Flat Rate Pilot Program is a good fit for you.

Find out more about the FlexEVSM Public Charging Program

  • Read the Flat Rate Pilot Program's Participation Agreement
  • Sign up for the FlexEVSM Public Charging Flat Rate Pilot Program here 
  • View a map showing ChargePoint® charging stations and real time availability here (look for CPSE-SATX stations)

For questions, contact a member of our EV team at

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