We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Theft of Energy

 

Anyone who tries to steal energy, vandalize electrical equipment or bypass an electric or gas meter, creates a very dangerous and deadly situation. It’s also against the law.

You can help CPS Energy fight energy theft by looking for these signs:

  • A non-uniformed person appearing to work on a meter or digging near underground pipelines or power lines
  • Loose wiring or other objects connected to or near a meter
  • Flexible tubing which is always near a meter

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Or call us at (210) 353-4688 (HOTT).