We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Outdoor Safety

Work safe and play safe outdoors

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Here are some helpful tips to keep you and your family safe during the warm weather months.

  • Use only electric equipment designed for outdoor use
  • Keep ladders, kites, and TV antennas/dishes away from power lines
  • Make sure all outdoor outlets are protected by ground fault circuit interrupters (GFCIs)
  • Use cords marked for outdoor use and rated for your power tool's needs
  • Never trim trees near power lines; call us first at (210) 353-2222 to request a temporary disconnect of your power if working near lines on your property
  • Use only a dry fiberglass or wooden ladder––never a metal ladder ––when working near electrical wires or equipment
  • Call before you dig! Locate underground power and gas lines by using the National One Call System at 811. It’s the law!
  • Never place a swimming pool or other structure under the power line leading to your house
  • Never climb power poles, transmission towers, or fences around substations
  • Teach children to stay clear of all electrical and natural gas installations, including the green transformer boxes
  • If you see a downed power line, call CPS Energy immediately at (210) 353-4357 (HELP)