We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Don’t be left in the dark by Mylar balloons!


In 2018, CPS Energy’s electrical distribution system experienced at least 20 service outages directly attributed to Mylar balloons; negatively impacting over 6,917 customers.  

Mylar balloons, also known as foil balloons, are often chosen over traditional latex balloons due to their shiny appearance and durability. The shiny appearance is due to a metallic coating, which can conduct electricity. They are generally safe; however, if they escape or are released, they can come into contact with overhead electrical equipment and power lines resulting in safety concerns and service interruptions. These interruptions may take quite a while to resolve due to our need to identify the cause and location of the interruption.  Additionally, if a person is holding a balloon which contacts an energized line, the balloon and individual can become part of the electrical path to ground, resulting in serious injury or even death.

Video:  Watch what happens when a Mylar balloon comes in contact with a power line

CPS Energy would like to encourage you to use and dispose of Mylar balloons safely. Please do not allow them to escape or be released, help us promote safety and avoid service interruptions.

Things to remember:

  1. The metallic coating on Mylar balloons conducts electricity.
  2. Balloons that come in contact with overhead electrical equipment can cause a power outage.
  3. If a balloon comes in contact with an electric line, please stay away from the utility pole and balloon string to avoid possible injury.  Report the issue to CPS Energy.
  4. Disposing of Mylar balloons properly can help to protect you from avoidable power outages and help us continue to provide affordable electricity. 

Issues can be reported by calling 210-353-2222 or by email, feedback@cpsenergy.com.