We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Holiday Home Safety

Keep your holidays safe, merry and bright

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The holidays should be a wonderful time of the year. To ensure they are, just remember these critical safety tips:

Lighting Tips:

  • Always select Underwriters' Laboratories (UL) approved holiday lighting sets
  • Do not string more than three sets of lights together, unless they are LEDs
  • Examine all cords and sockets for wear before using them
  • Discard lights that are broken, that have frayed or bare wires or that have loose connections
  • Do not overload electrical outlets
  • Tape cords down to prevent trip hazards; don’t run cords under carpet or rugs
  • Unplug cords when stringing lights
  • Unplug all light displays before leaving your home and going to sleep
  • Use safety caps to cover unused electrical outlets

Tips for Trees:

  • Make sure a real tree has been freshly cut
  • Keep it from drying out by re-cutting its base and watering it as needed
  • Keep it away from heaters or other heat sources
  • Make sure an artificial tree is fire resistant

Tips for Outdoor Displays:

  • Check labels to make sure lights are certified for outdoor use
  • Use hooks when hanging lights; do not staple or nail light strands
  • Keep ladders away from power lines

Visit our Indoor Safety page to learn more.