We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Gas Pilot Lighting

 
Gas Pilot Lighting

We can help you light and adjust the pilots on your natural gas appliances, water heaters and furnaces for just $24 plus tax.

Here are some things to keep in mind before you contact us for an appointment:

  • An additional fee may be assessed if you miss a scheduled appointment
  • If there is heavy accumulation of dust or the heating equipment is faulty, we will not light the pilot until the problem is corrected (owner's responsibility)
  • Any maintenance work must be scheduled with a private licensed heating/air conditioning contractor

For more information or to schedule pilot lighting, use our online request form or call (210) 353-2222.