We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Call Before You Dig

Know what's below before you start a project

Are you planning a home improvement project? Installing a new fence or deck? Or just doing some landscaping like planting a tree (see our Green Shade Tree Rebate) or digging a few holes for new shrubs?

The next time your project involves digging, be sure to first locate electric and natural gas lines, as well as cable and phone lines, by calling 811. Allow 48 hours (two full working days) for a team to come to your property and mark utility lines before your project begins. It's the law.

For additional information, call us at (210) 353-2970.  

You can make a locate request online at https://www.texas811.org/

 
 
Call 811