System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Electrical Storms

 
Stock-97

Remember these tips for staying safe during electrical storms:

  • Seek shelter. Once indoors, stay away from windows and doors
  • Stay off corded phones, computers and other electrical equipment that put you in direct contact with electricity.
  • Unplug electronic equipment before the storm arrives
  • Install surge protectors to help prevent damage to your electronics from lightning
  • Turn off air conditioners and computers to protect them from power surges
  • Avoid contact with plumbing, including sinks, baths and faucets
  • If you can’t get indoors, go to a low point––lightning hits the tallest objects
  • Stay away from trees
  • Avoid metal
  • If you feel a tingling sensation or your hair stands on end, lightning may be about to strike; crouch down and cover your ears
  • Stay away from water
  • Don't stand close to other people; spread out
  • Take care of your pets. Bring them inside, too