System Maintenance: Starting tonight, Friday, 12/3/2021 at 8 PM thru Sunday, 12/5/2021 at 5 AM, our EZ Pay payment processing will not be available; however you may make a payment online through Manage My Account. Alert Preferences and SMS text Outage reporting will also not be available during this time. You may report an outage online or by calling (210) 353-4357. Your visibility to bills in Manage My Account may not be available during this maintenance.

Service Disconnections for non-payment resumed in September as we move toward normal business operations. Read more here  If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook and Twitter.  More info: NewsroomStorm Updates & Events

We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 AM to 5:00 PM Monday-Friday. Starting on Wednesday 11/17, Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Upcoming Events

 

DISTRICT UTILITY ASSISTANCE FAIRS

Our Utility Assistance Fairs are hosted in partnership with Bexar County, City of San Antonio, and other agencies. The events are an opportunity for you to get in-person help to enroll in assistance programs. Bring your documentation to apply and we'll provide the resources to help you identify applicable programs and complete your applications

 

D9 Utility Assistance Fair
Saturday, December 11, 2021 9:30am – 12:30pm
Holy Spirit Catholic Church
8134 Blanco Rd, San Antonio, TX 78216

D10 Utility Assistance Fair
Tuesday, December 7, 2021 from 5:30pm – 7:30pm
New Vision Community Church
14515 O'Connor Rd, San Antonio, Tx 78247

POP UP EVENTS

Our Pop Up events are hosted within the San Antonio and Bexar County communities. The events are an opportunity for the community to learn about and enroll in our residential programs, such as: the Affordability Discount Program, the Casa Verde Weatherization Program and Senior Billing programs. We will also have information on where to apply for utility assistance and how to enroll in our Critical Care Program or our Disability Program. Customers can also get valuable information on our various rebate programs and learn important lessons on electric and gas safety. We look forward to seeing you!

District 6 Event - Lowes Parking Lot
Thursday, December 2, 2021 from 11:30am - 2:30pm
203 SW Loop 410, San Antonio, TX 78245

Community Health & Safety Fair - Carver Library Parking Lot
Thursday, December 2, 2021 from 3:00pm - 6:00pm
3350 E. Commerce St, San Antonio, TX 78220
Learn More

Schertz Event - Lowes Parking Lot
Friday, December 3, 2021 from 11:30am - 2:30pm
17280 I-35 N, Schertz, TX 78154

District 7 Event - Lowes Parking Lot
Wednesday, December 8, 2021 from 11:30am - 2:30pm
11333 Bandera Rd, San Antonio, TX 78250

District 3 Event - Lowes Parking Lot
Friday, December 10, 2021 from 11:30am - 2:30pm
3302 Goliad Rd, San Antonio, TX 78223

District 2 Event - Lowes Parking Lot
Tuesday, December 14, 2021 from 11:30am - 2:30pm
1470 Austin Hwy, San Antonio, TX 78209

District 4 Event - Lowes Parking Lot
Thursday, December 16, 2021 from 11:30am - 2:30pm
7843 Interstate 35 Access Rd, San Antonio, TX 78224

 

ARPA COMMUNITY POP UP EVENTS

Our Community Pop Up Events are an opportunity for our community to get in-person help to apply for the new ARPA Utility Assistance Program recently approved by the San Antonio City Council. To qualify you must be a San Antonio resident. Bring your ID and income documentation to apply. For eligibility requirements, please visit www.cpsenergy.com/arpa.

Wednesday, December 8, 2021, 3:00 pm – 6:00 pm
Westside Customer Service Center
803 Castroville Rd #406, San Antonio, TX 78237

Friday, December 10, 2021 3:00 pm – 6:00 pm
Coliseum Park Baptist Church
101 Hub Ave, San Antonio, TX 78220

Wednesday, December 15, 2021, 3:00 pm – 6:00 pm
Eastside Customer Service Center
4525 Rigsby Avenue, Suite 112, San Antonio, TX 78222

Wednesday, December 22, 2021, 3:00 pm – 6:00 pm
Southside Customer Service Center
660 S.W. Military Drive at Shopper's City Mall, San Antonio, TX 78221

Wednesday, December 29, 2021, 3:00 pm – 6:00 pm
Northside Customer Service Center
754 NW Loop 410, Suite 102 , San Antonio, TX 78216

Wednesday, January 5, 2022, 3:00 pm – 6:00 pm
Northside Customer Service Center
754 NW Loop 410, Suite 102 , San Antonio, TX 78216

Wednesday, January 12, 2022, 3:00 pm – 6:00 pm
Westside Customer Service Center
803 Castroville Rd #406, San Antonio, TX 78237

Wednesday, January 19, 2022, 2021, 3:00 pm – 6:00 pm
Eastside Customer Service Center
4525 Rigsby Avenue, Suite 112, San Antonio, TX 78222

Wednesday, January 26, 2022, 3:00 pm – 6:00 pm
Southside Customer Service Center
660 S.W. Military Drive at Shopper's City Mall, San Antonio, TX 78221

Wednesday, February 2, 2022, 3:00 pm – 6:00 pm
Northside Customer Service Center
754 NW Loop 410, Suite 102 , San Antonio, TX 78216

OTHER EVENTS

TELE-TOWN HALL EVENTS
Register and watch CPS Energy Tele-Town Halls.  We are hosting a series of Tele-Town Hall events in 2021 to ensure customers provide input on the utility’s path toward advanced generation sources. 

BOARD MEETINGS
Watch CPS Energy Board Meetings.  Review Board Meeting Agendas and Presentations.

WATCH PAST EVENTS

Watch Past Community Fairs:  Playlist for All People First Community Fairs

Watch Past Virtual Events:  Playlist for Facebook Live Chats

 

 

DISTRICT UTILITY ASSISTANCE FAIRS

 

DISTRICT UTILITY ASSISTANCE FAIRS